Patient & Visitor Guide
Healthcare is a partnership between you (the patient) and the healthcare professionals who care for you. This guide helps you understand rights, responsibilities, admission, visiting rules, and emergency support.
Understanding Your Rights & Responsibilities - Life Line Hospital
Healthcare is a partnership between you (the patient) and the healthcare professionals who care for you. While you have the right to receive high-quality medical services, your cooperation also plays an essential role in achieving the best outcomes.
At Life Line Hospital, we believe that informed patients are empowered patients. Therefore, we encourage you to understand both your rights and responsibilities to ensure safe, effective, and compassionate care.
What You Can Expect During Your Care
Your Rights as a Patient
Patient Rights Overview
At Life Line Hospital, we are committed to providing you with excellent clinical and personal care while respecting your dignity and individuality.
You have the right to:
- Proper Medical Care: Receive the best possible treatment appropriate to your condition, without discrimination based on race, religion, gender, nationality, or financial status.
- Information About Your Condition: Know your diagnosis, treatment plan, and the names of the doctors and staff responsible for your care.
- Respect and Dignity: Be treated with courtesy and respect, considering your cultural and personal values.
- Second Opinion: Seek a second opinion from another qualified doctor or hospital authority.
- Leave the Hospital: Discharge yourself at any time, even against medical advice (with proper documentation).
- Freedom from Unnecessary Restraint: Be free from any form of restraint or isolation unless medically required.
- Privacy & Confidentiality: Expect complete confidentiality regarding your medical records and treatment.
- Informed Consent: Receive clear information before any procedure and give consent prior to treatment.
- Access to Medical Records: Obtain copies of your reports, prescriptions, and medical records.
- Emergency Care: Receive immediate and unconditional treatment during emergencies.
- Cost Transparency: Be informed about treatment costs, billing procedures, and payment policies.
- Right to Complain: Raise concerns or complaints regarding services, staff, or treatment.
Your Responsibilities as a Patient
Patient Responsibilities
To ensure smooth and effective healthcare delivery, we request you to:
- Arrive on time for appointments and inform us in case of delays or cancellations.
- Provide accurate and complete medical history.
- Treat doctors, nurses, and staff with respect.
- Follow medical advice and instructions carefully.
- Take prescribed medications regularly and complete the course.
- Use emergency services responsibly.
- Respect the rights and privacy of other patients.
- Clear hospital bills promptly.
Steps Before, During, and After Admission
Admission & Payment Guide
Admission Eligibility & Requirements
Admission Eligibility
Patients may be admitted through:
- Outpatient Department (OPD)
- Emergency Department
Before Admission
Your consultant will explain:
- Treatment plan
- Expected duration of stay
Required Documents
- Admission Notification Form
- UHID Card
Billing & Payment
An initial deposit is required depending on:
- Room category
- Treatment plan
Discharge Guide
Checklist Before Leaving
Your doctor will determine your discharge and provide instructions.
- Collect hospital bills and documents
- Check personal belongings
- Understand prescriptions and instructions
- Book follow-up appointment
- Return Attendant Pass
- Submit feedback form
- Confirm discharge medications
Birth Certificate Application
For Hospital Births Only. Required documents: Copies of parents' NID and discharge summary.
Room Category Deposit
Advance payment is estimated according to room type and treatment requirements.
Cost Transparency
Billing process and payment policies are explained clearly before major procedures.
Follow-up Support
Discharge planning includes after-care instructions and scheduled review visits.
Visiting Hours and Visitor Guidelines
Visiting Hours & Rules
Visitor Guidelines
Visiting Hours
- Morning: 10:30 AM - 11:30 AM
- Evening: 5:00 PM - 7:00 PM
Visitor Guidelines
- No visitors allowed in ICU, OT, or Dialysis Unit.
- Children under 12 are not permitted.
- Maintain silence and respect patient privacy.
- Outside food and flowers are not allowed.
- Personal electronic devices are restricted.
- Smoking is strictly prohibited.
- Photography inside hospital is not allowed.
Hospital Facilities for Visitors
Parking Facilities
Dedicated parking arrangements for patient attendants and visitors.
Pharmacy
Medicine support for patients and visitors within hospital premises.
ATM Booth
Convenient cash withdrawal support within hospital premises.
Clean Washrooms
Regularly maintained hygiene-focused washroom facilities.
Waiting Lounge
Comfortable waiting areas with TV and reading materials.
24/7 Security
Round-the-clock security services for patient and visitor safety.
Frequently Asked Questions
You can replace these sample answers with final official wording later.
Need Immediate Medical Help?
For emergencies, contact Life Line Diagnostic & Cardiac Hospital immediately for fast and unconditional care. Keep this number available for urgent support.